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We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from Zimraveniaclox.
You may return most items within 30 days of the original purchase date for a full refund or exchange, provided the items meet our return conditions outlined below.
The return period begins on the date you receive the item, as confirmed by the delivery confirmation. If you have not received a delivery confirmation, the return period begins 7 days after the order was placed.
To initiate a return, please contact us within the return period using the contact information provided at the end of this policy.
To be eligible for a return, items must meet the following conditions:
We reserve the right to refuse returns that do not meet these conditions. Items that are damaged, used, or missing components may be subject to a restocking fee or may not be eligible for return.
Return shipping costs are the responsibility of the customer, unless the return is due to our error, such as:
In cases where the return is due to our error, we will provide a prepaid return shipping label or reimburse you for reasonable return shipping costs.
We recommend using a trackable shipping method for returns to ensure the package reaches us safely. We are not responsible for items lost during return shipping.
To return an item, please follow these steps:
Once we receive and inspect your returned item, we will process your refund or exchange within 5-10 business days. You will receive an email confirmation when your return has been processed.
The following items are not eligible for return:
If you have questions about whether an item is eligible for return, please contact us before initiating the return process.
This Return Policy complies with applicable consumer protection laws. Your rights under local consumer protection legislation are not affected by this policy.
If you are located in a jurisdiction that provides additional return rights beyond those outlined in this policy, those rights will apply in addition to the terms stated here.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.
You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you may return the item in accordance with this Return Policy.
To cancel an order, please contact us as soon as possible with your order number. If the order has not yet been processed for shipment, we will cancel it and issue a full refund to your original payment method within 3-5 business days.
If the order has already been processed but not yet shipped, we will attempt to cancel it. If cancellation is not possible, you may return the item once received in accordance with this Return Policy.
Refunds will be processed to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
If you paid by credit card, the refund will be credited to the same card. If the original card is no longer valid, please contact us to arrange an alternative refund method.
Refunds will be for the purchase price of the item only. Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs are not refunded unless the return is due to our error.
If you received a discount or promotion on your original purchase, the refund amount will reflect the actual amount paid, not the original listed price.
For questions about returns, refunds, or to initiate a return, please contact us:
Zimraveniaclox
5763 N First St, Fresno, CA 93710, United States
Email: hello@zimraveniaclox.world
Phone: +1 559 940 8708
Our customer service team is available to assist you with any questions or concerns regarding returns or refunds.
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